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Report an Outage

To report an Electrical Outage Monday thru Friday, during business hours, please call (830) 672-2815.

After hours, please call (830) 857-1124 and follow the prompts. It will ask for your phone number, Meter number, or your Utility Account number.
****If you are a Harwood resident with city utilities, be sure to include your physical address.

To view current outages
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GVEC To Begin Electric Operations and Maintenance for the City of Gonzales on October 1

Gonzales, Texas – September 21, 2018 – The City of Gonzales (City) and the Guadalupe Valley Electric Cooperative, Inc. (GVEC) would like to remind all customers of the City that the service agreement for GVEC to assume the day-to-day electric operations and maintenance activities will be effective as of October 1, 2018. The impact to City customers in Gonzales and Harwood will be minimal, according to both parties.

“As mentioned previously, through this agreement, the City of Gonzales will maintain ownership of the electric distribution system and related assets as well as billing and associated administrative services for the electric department”, says Mayor Connie Kacir. “Customers will continue to pay their bills and communicate their outages and other maintenance needs directly with the City during normal business hours. However, after 5:00pm daily, on weekends, and holidays, customers should contact GVEC directly to report outages at 830-857-1124. GVEC will not have the ability to accept customer payments at any time.”

According to GVEC General Manager and CEO Darren Schauer, the Cooperative is ready to serve at all hours of the day and night. “The City and GVEC have worked together on this agreement to achieve maximum benefit for their operations and customers. Our Cooperative Control Center is manned 24-hours per day, seven days per week, including holidays. The process of directly phoning GVEC after hours is meant to make it easy and convenient for the City of Gonzales customers to get their needs met fast and efficiently.”

The new contact number and communication process will be live for customer use on October 1, 2018.

GVEC is a progressive cooperative specializing in the delivery of products and services that empower the people and communities in the Guadalupe Valley. Offering dependable electricity, high-speed Internet, electrician services, reliable AC/Heating sales and service as well as solar options, GVEC serves over 85,000 consumers through five customer service locations in Cuero, Gonzales, La Vernia, Schertz, and Seguin.

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